Heed Privacy Policy

1. Introduction Heed is committed to protecting the privacy and personal data of its users. This Privacy Policy explains how we collect, use, store and protect your personal data when using our platform, which connects community members with healthcare professionals, such as nurses and doctors.

2. Data Controller The owner of the Heed Platform is MGY HEED LTD, a Cyprus Limited Liability Company legally incorporated in the Republic of Cyprus with its registered office at 2A Pavlou Valdaseridis Street, Floor 1, 6018, Larnaca, Cyprus (hereinafter referred to as the “Company”). The Company is the data controller of the personal data we collect through our platform.

3. Data We Collect We collect the following personal data:

• Users: Name, surname, email address, phone number, location, service request history.
• Service Providers (Nurses/Doctors): Name, surname, email address, phone number, location, professional credentials, payment details and user ratings.

4. Purpose of Data Processing We use your personal data for the following purposes:

• Facilitating the provision of healthcare services between users and providers.
• Account management and customer service.
• Payment and invoice processing.
• Compliance with legal and regulatory obligations.
• Improving services and personalizing user experience.

5. Legal Basis of Processing The processing of your personal data is based on the following legal bases:

• Performance of a contract (Article 6(1)(b) GDPR).
• Compliance with legal obligations (Article 6(1)(c) GDPR).
• Legitimate interest of Heed (Article 6(1)(f) GDPR).
• Consent (where required, Article 6(1)(a) GDPR).

6. Data Transfer Your personal data may be shared with:

• Healthcare providers (in the case of a user requesting a service).
• Payment providers for the processing of financial transactions.
• Regulatory authorities, if required by law.
• Third parties providing technical support or data analytics.

7. Data Retention Your personal data is retained for as long as necessary to fulfill the purposes of the processing and in accordance with our legal obligations.

8. User Rights Under the GDPR, you have the following rights:

• Access to your data.
• Rectification of inaccurate or incomplete data.
• Erasure of your data (“right to be forgotten”).
• Restriction of the processing of your data.
• Objection to the processing of your data.
• Data portability.

To exercise your rights, please contact us at info@heed.com.cy.

9. Security Measures We take appropriate technical and organizational measures to protect your data from unauthorized access, loss or destruction.

10. Cookies and Similar Technologies We use cookies to improve the user experience. More information is available in our Cookies Policy.

11. Contact For any questions regarding the Privacy Policy, please contact us at [ info@heed.com.cy ].

12. Amendments This Privacy Policy may be amended. Any changes will be published on our website.